Therapy Sound.
FAQ
Therapy Sound · How it works

First time? Read this.

Therapy Sound is a Vancouver house-music residency — Thursdays at Hello Goodbye, every week, no exceptions. Whether you're rolling in solo for the door list or booking a table for eight, here's how the four ways in actually work, plus the practical stuff nobody tells you the first time.

Section 01 · Ways in

Four ways through the door.

Same room, same DJs, same 11pm–3am set. The difference is what you walk in with: a name on the door list, a reserved table, a birthday set-up, or a private group block.

Free · Name at door

Guest List

The default. Drop your name and party size, show ID at the door, walk in. No cover, no guaranteed seat — standing room on the floor.

What's included
  • Free entry before the cutoff
  • Skip the “not on the list” check-in
  • RSVP by 8pm Thursday — after that it's walk-in
Reserve →
Paid · Reserved seating

VIP Table

Your own table for the night with bottle service and a dedicated host. Best view of the booth, no waiting at the bar, no fighting for floor space.

What's included
  • Reserved table (4–8 guests)
  • Bottle service + mixers
  • Dedicated table host all night
  • Priority entry — skip the line
Reserve →
Group of 8+ · $

Birthday Package

The full treatment for the birthday person and 7+ friends. Table, decorations, a bottle, and a DJ shoutout when the birthday playlist drops.

What's included
  • Reserved table for 8+ guests
  • Decorations + signage at the table
  • Champagne or bottle of choice
  • DJ shoutout for the birthday person
Reserve →
10+ guests · Custom

Group (10+)

Private bookings for ten or more — corporate nights, work send-offs, big crews. Tell us the size and date and we quote a custom package.

What's included
  • Multiple tables or section reservation
  • Custom drink + food menu (on request)
  • Quote tailored to group size
  • Direct line to a Therapy host
Reserve →
Section 02 · Practical bits

The stuff you'd ask a friend.

Doors, age, dress, transit, parking, accessibility — tap any row to expand. No JavaScript required.

Doors & set times

Doors open at 10:00pm. Music runs 11:00pm–3:00am — resident opens, special guest centre slot, resident closes.

The room peaks 12:30–2am. Get there before midnight if you want a clear shot at the floor.

Age & ID

19+ only — Vancouver liquor licensing. Bring government photo ID (driver's licence, passport, BC ID card). Expired ID won't work.

Dress code

Smart-casual. No shorts, no sandals, no athletic wear. Sneakers are fine if they're clean.

Dress how you'd dress for a downtown restaurant on a date — that's the bar.

Transit

Closest station is Yaletown-Roundhouse (Canada Line), a few minutes' walk to Hello Goodbye.

Trains stop running around 1am, so plan your ride home if you're staying late.

Parking

Metered street parking is free after 10pm in most of the surrounding blocks — check the signs, some restrictions linger.

For paid lots, a covered parkade is the closest option (about a 5-minute walk).

Accessibility

No step at the main entrance — level threshold from the sidewalk. The dance floor and bar are on a single ground-level slab.

Accessible washroom is on the same floor. If you need a reserved seat or extra access, email hello@therapysound.ca ahead of the night and we'll set it up.

Bag check & ID

Coat + bag check is available at the door (small fee, cash or tap). Door staff check ID and may do a quick bag look — standard for a licensed venue.

No large backpacks, no outside drinks.

Re-entry

Re-entry is allowed up until 1:30am — step out for a smoke or a phone call and door staff will wave you back in with your wristband.

After 1:30am the door closes for new entries (including re-entries), so plan accordingly.

Section 03 · Trust & safety

Buy with confidence.

Nightlife is full of fake-ticket DMs and e-transfer scams. Here's how buying through Therapy Sound protects you.

Are these official tickets?

Yes. Every ticket bought on therapysound.ca is an official ticket issued by us, with a real QR code scanned at the door. We are the only official seller — if you're buying anywhere else, it isn't us.

How do I avoid ticket scams?

Only buy at therapysound.ca. We'll never DM you asking for an e-transfer in exchange for entry. If someone offers tickets or "guest-list spots" that way — on Instagram, in a group chat, anywhere — it's a scam.

Not sure if a message is really from us? Email help@therapysound.ca before you send anyone money.

What's your refund policy?

If an event is cancelled, you're refunded in full — back to the card you used, typically within 3–5 business days. No forms to chase.

Bought the wrong ticket or can't make it? Email help@therapysound.ca and we'll sort it out.

Is checkout secure?

Yes. Payments are processed by Square — your card details are entered directly into Square's secure form and never touch our servers.

What happens after I buy?

You'll get an instant confirmation by email (and SMS if you added your number) with your QR ticket. It also lands in your ticket wallet — screenshot the QR or open it at the door, and you're in.

Section 04 · After the night

It doesn't end at 3am.

Recordings and photos all post within a day or two of every Thursday — here's where to find them.